Dental Networks provides unlimited IT helpdesk support exclusively for dental and orthodontic practices. Our technicians are trained in every major dental practice management platform, so when you call, the person answering already knows what Dentrix Error 1053 means — and how to fix it in under five minutes.
Support is available via phone, remote access, and on-site dispatch throughout Chicago and Southern Wisconsin. As part of our Managed IT program, helpdesk incidents are tracked, analyzed, and used to proactively eliminate recurring problems — not just closed and forgotten.
What Makes Dental Helpdesk Support Different
General-purpose MSP helpdesks treat your dental office like any other small business. When a problem involves your imaging sensor, CBCT workstation, or Carestream integration, they're Googling the same thing you are. Our team is different:
- Trained in Dentrix, Eaglesoft, Curve Dental, Open Dental, Dolphin, Carestream, and more
- Familiar with dental hardware: digital sensors, intraoral cameras, CBCT units, panoramic X-ray stations
- Understands HIPAA context — never tells you to "just use a personal email" as a workaround
- Knows how dental networks are structured: server-client PMS, imaging servers, isolated clinical VLANs
- On-site technicians who have walked a treatment room before and understand clinical workflow
Helpdesk Support Features
Unlimited Phone & Remote Support
No per-incident fees, no ticket limits. Call or submit a ticket anytime — our team responds within 15 minutes during business hours, 2 hours after-hours.
Remote Desktop Resolution
Most issues are resolved in minutes via secure remote access — software errors, configuration problems, password resets, print queue jams, and more — without waiting for a truck roll.
Same-Day On-Site Dispatch
Hardware failures, network outages, and issues that can't be resolved remotely get a technician on-site the same business day for Chicago-area practices.
After-Hours Emergency Line
Urgent issues don't respect business hours. Our emergency line connects you to a live dental IT technician for critical outages outside normal operating hours.
Ticket Tracking & Reporting
Every issue is logged, categorized, and reported monthly. See exactly how many incidents occurred, resolution times, and trends that signal larger infrastructure problems ahead.
HIPAA-Aware Support Protocols
All remote sessions are encrypted and logged. No support activity touches ePHI without your authorization. Every technician is trained on HIPAA minimum-necessary standards.
Staff Onboarding & Training
New team member? We set up their workstation, accounts, and access permissions — and walk them through the technology so they're productive from day one.
Proactive Issue Prevention
Recurring tickets are escalated to our engineering team for root-cause resolution. We'd rather fix the underlying problem than keep treating the same symptom.
Response Time Commitments
We hold ourselves to specific response and resolution targets — not vague "we'll get to it" promises:
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Practice-wide outage; no patients can be seen | 15 minutes | 2 hours |
| High | PMS down, imaging unavailable, single operatory offline | 30 minutes | 4 hours |
| Medium | Workstation issue, printer failure, software error | 2 hours | Same day |
| Low | User question, configuration change request | 4 hours | Next business day |
How to Reach Us
We make it simple for your team to get help without jumping through hoops:
- Phone: Call our dedicated dental support line — (872) 808-0381
- Email: Submit to support@dentalnetworks.net — automatically creates a tracked ticket
- Client Portal: Log tickets, check status, and review your support history via our web portal
- System Tray Agent: One-click support request from any managed workstation
Backed by TechniWorx Engineering
For issues that exceed front-line helpdesk scope — complex server failures, network architecture problems, security incidents — our team escalates directly to TechniWorx enterprise engineers. This means you get tier-3 infrastructure expertise without having to hire it yourself or find a second vendor. One team, one call, one resolution.
Tired of IT That Doesn't Understand Your Practice?
Switch to a helpdesk that speaks dental. Contact us to discuss a support plan sized for your team.
Get a Support Plan Quote